Terms of Service

By accessing and using the Gradient website and marketplace, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform. We reserve the right to modify these terms at any time, and your continued use of the site constitutes acceptance of any changes.

You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account. You agree to provide accurate and complete information during registration and to keep this information up to date. You may not share your account with other individuals. Each person must create their own account. You are liable for all activity on your account and agree to notify us immediately of any unauthorized access.

All prices are listed in United States dollars (USD). We make every effort to display accurate pricing; however, if a pricing error occurs, we reserve the right to cancel orders and correct the price. We also reserve the right to refuse any purchase or cancel any order at any time for any reason. Your receipt of an order confirmation does not constitute our acceptance of your order.

Gradient offers randomized products including repacks, random card packs, and break slots. These products are designed specifically for their variable and unpredictable outcomes. By purchasing these items, you acknowledge that you have no guaranteed value and that results are not predetermined. These are entertainment purchases. You accept the random outcome and waive the right to return items based on dissatisfaction with the results received.

Gradient Rewards is governed by separate Rewards Program Terms, which apply in addition to these Terms of Service. They cover how points are earned and redeemed, how status tiers work, and what happens to points when an order is refunded. Points are a promotional benefit with no cash value, are not transferable, and cannot be exchanged for cash or store credit. Redemptions are final.

All trademarks, service marks, logos, and brand names displayed on Gradient belong to their respective owners, including The Pokémon Company, Upper Deck, Topps, and other collectible card manufacturers. Gradient is not affiliated with, endorsed by, or sponsored by these companies. We operate independently as a marketplace and reseller. All content on our site is owned by Gradient or used with permission.

You agree to use Gradient only for its intended purpose: purchasing, collecting, and managing trading cards and related products as an individual customer. You agree not to engage in any of the following prohibited conduct:

• Attempting to defraud Gradient or other users, including payment fraud, the use of stolen or unauthorized payment methods, or filing false disputes or chargebacks for products or services you received.
• Using the platform, your digital wallet, or any payment feature for money laundering or to move funds obtained through unlawful activity.
• Attempting to exploit system vulnerabilities, bugs, or errors, or interfering with the operation of the platform.
• Creating multiple accounts to circumvent policy, evade a suspension, or gain unfair advantages.
• Reselling products obtained from Gradient at inflated prices or in bulk to other platforms.
• Abusing our customer service or engaging in any form of harassment.
• Any other unlawful activity, or any use of the platform other than the way it is meant to be used.

Your Gradient account may hold a balance in a digital wallet, which you can use toward purchases on the platform or, where payouts are available to you, request as a cashout to a connected payment account. Cashouts are processed by our third-party payment provider and are subject to that provider's identity verification requirements, along with any limits, fees, and processing times we display at the time of your request. A wallet balance is a store of credit with us; it is not a bank deposit and does not earn interest.

We may enable, limit, or disable your ability to request cashouts at any time, at our sole discretion — including where we suspect fraudulent, deceptive, or unlawful activity, where identity or compliance checks are outstanding, where we are investigating a dispute or chargeback, or where you have violated these Terms of Service. We may do this without suspending or terminating your account, and we may not be able to tell you the specific reason, including where disclosure would compromise an investigation or where we are legally restricted from doing so.

If cashouts are disabled for your account, you can still sign in, use the platform, and spend any existing wallet balance on purchases, and any cashout request you have already submitted continues to be processed. You will not be able to submit new cashout requests. You may contact us to seek a resolution and we will review your case in good faith, but we do not guarantee that payout access will be restored.

We may suspend or terminate your account, with immediate effect and at our sole discretion, if we determine that you have violated these Terms of Service — including any of the prohibited conduct described above — or if we reasonably suspect fraudulent, deceptive, or unlawful activity on your account.

While your account is suspended, you will not be able to sign in or access the platform, and this includes access to any card collection held with us and any balance in your digital wallet. Where we reasonably suspect fraud or unlawful activity, we may withhold amounts in your digital wallet pending investigation, and may offset losses caused by your conduct, in each case to the extent permitted by applicable law.

If your account has been suspended, you may contact us to seek a resolution and we will review your case in good faith. However, we do not guarantee that your account will be reinstated or that you will be able to continue using our services. Sections of these terms that by their nature should survive termination — including Limitation of Liability and Dispute Resolution — survive any suspension or termination of your account.

You may delete your account once no money is owed to or by you or on its way to or from your wallet, we hold no cards or packs of yours, your orders have been delivered and no consignment is in progress. If a card you consigned sells on eBay, you can delete 60 days after the sale. The checklist in Settings shows what's left. Deleting your account forfeits any rewards points, as described in the Rewards Terms.

Deleting your account also closes an OCS My Cards account that uses the same email address. If you consigned cards with us, you stay on the records of those cards as their consignor.

All products on Gradient are provided "as-is" and "as available." We make no warranties beyond the condition explicitly stated in the product listing. We are not responsible for product value fluctuations, collector dissatisfaction, or unpredictable outcomes from randomized products. To the fullest extent permitted by law, Gradient and its owners are not liable for any indirect, incidental, special, or consequential damages arising from your use of our platform.

In the event of a dispute, we encourage you to contact us in good faith to resolve the issue. We will work with you to find a reasonable solution. These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction where Gradient operates, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts in that location.

Gradient reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the platform after any modifications constitutes your acceptance of the new terms. It is your responsibility to review these terms periodically for updates.