Returns & Refunds Policy

All sales are final on opened and randomized products including repacks, break slots, and random lot purchases. Since these products are specifically designed for their variable and unpredictable nature, they cannot be returned due to dissatisfaction with the items received. By purchasing these items, you acknowledge and accept the randomized outcome.

We accept returns within 7 days of delivery for the following reasons: you received an incorrect item, or your package arrived damaged. Sealed, unopened products are eligible for return if they do not match the listing description. Damaged items must have photo documentation of the damage and original packaging.

The following items cannot be returned: opened card packs, repacks, randomized break slots, cards correctly described in the listing (even if their condition does not match your expectations), digital-only items, and auction winnings. These categories are explicitly non-returnable due to their nature and the inability to verify their condition after opening.

To initiate a return, email our support team at [email protected] with your order number, photos of the issue, and a brief description. Include clear images showing the problem (such as damage, incorrect item, etc.) and the original packaging if applicable. We will review your request within 24-48 hours and provide return instructions if approved.

Approved refunds are processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution. Refunds for damaged items are processed after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

If your order arrives damaged, contact us immediately with clear photographs showing the damage to both the contents and the original packaging. File a damage claim within 7 days of delivery. We will coordinate with the shipping carrier to investigate and may require you to return the damaged item before processing a refund or replacement.

Orders can only be cancelled before they have entered the fulfillment and shipping process. Contact our support team immediately if you wish to cancel. Once an order has been packed and a tracking number has been generated, cancellation is no longer possible. In such cases, you may refuse delivery or request a return after receipt.

We strongly encourage you to work with us to resolve any issues before initiating a chargeback with your financial institution. Chargebacks disrupt our business and prevent us from serving other customers. Any account found to have initiated a chargeback without attempting to resolve the issue through our support channel will result in permanent account suspension and a ban from future purchases.